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Support & troublesshooting

Your printer model

PL60

PL420

MT800

P10

PL330

FT800

A400

PL70e-BT

Set up

Set up PL60 for first use

Installing PL60 driver on MAC

Installing PL60 driver on Windows

Print labels

Print labels on MAC

Print label on Windows

Learn about Polono

About Polono

Compability

What platforms does PL60 work with (PL60)

What devices does PL60 support?

Cropping a full size 8.5" x 11" page to a 4" x 6" label

Troubleshooting

Print issues

Labels not dark/clear

White spot/line on print

Print blank

Print sideways

Other issues

Windows 11 installation problem

Red light flashing

Why does the printer print first label correctly and then flash red light?

Big noise

Set up

Set up PL420 for first use

Installing PL420 driver on Mac

Installing PL420 driver on Windows

Print labels

Print labels on MAC

Print labels on Windows

Learn about Polono

About Polono

Compability

What platform does PL420 work with

What device does PL420 support

Platform Setup Guide

Troubleshooting

Print issues

Labels not dark/clear

Print blank

Print sideways

There is a Spark

Other issues

Big noise

Led indicator

Why does the printer print first label correctly and then flash red light?

Print

How to set up on Mac

How to set up on Windows

How to connect to mobile phone

How many copies can one ribbon print?

Does this print In color or black only?

Print issues

Where can I download the driver?

Would this work for US Letter paper?

Does the printer require thermal paper or ink cartridge?

Paper got stuck, How to load the paper int the printer correctly ?

Others

Does the printer have a battery?

What do I do if the power button is not responding to touch?

Where can I buy the ribbon module?

Printing labels

How to print first label?

How to connect P10 to my phone?

Can I save label template for next printing?

Can I change fonts?

Troubleshooting

Paper jam

Why is my label unaligned?

Does P10 come with a roll of tape?

What are the differences between gap and continuous?

Others

Does P10 support iPhones or Android?

Key and indicator light

How long can P10 print after fully charged?

Set up

How to set up Windows via USB

How to set up Lan printer using Windows computer

Set up

How to set up FT800 on Mac (USB)

How to set up FT800 on Windows (USB)

How to print wirelessly from phone to FT800 printer (WiFi)

Troubleshooting
Set up

How to set up A400 on Mac (USB)

How to set up A400 on Windows (USB)

How to print wirelessly from phone to A400 printer (Bluetooth)

Set up

How to set up PL70e-BT on Windows (USB)

How to set up PL70e-BT on Mac (USB)

How to print wirelessly from phone to PL70e-BT

Troubleshooting

Print blank

Label not dark/ clear

Why the pirinter keeps printing/ shows chinese character above?

Why can't the printer work with my phone?

Why label comes out small ?

White spot/ White Line /Printing missing

Compability

What platform does PL70e-BT work with?

Cropping a full size 8.5" x 11" page to a 4" x 6" label

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